Gaming should always be fun, not a source of stress. At 36jili, we are fully committed to keeping every Philippine player in control — with the right tools, honest information, and a platform built around your wellbeing.
At 36jili, we believe that entertainment is best enjoyed when it stays well within your personal boundaries. Our platform is designed for adult players in the Philippines who treat gaming as a leisure activity — never as a way to earn income or recover financial losses. We provide a range of tools that give you full control over your spending and playing time, so the experience always stays positive and stress-free. Our team monitors activity patterns and is trained to reach out when we notice signs of potential problem gambling. We follow the responsible gaming guidelines applicable to licensed online gaming operators in the Philippines, and we take those obligations seriously. If at any point gaming stops feeling fun, we encourage you to use our self-management tools or speak to our support team right away. Your wellbeing always comes first — that is not just a policy statement, it is the foundation of how we build and operate 36jili.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits are processed until the period resets. Lowering your limit takes effect immediately, while raising it requires a 24-hour cooling-off period to encourage thoughtful decisions. This simple tool helps you stay on budget without relying on willpower alone. Contact support at any time to review or adjust your current limits.
Choose how long you want each gaming session to last, and we will remind you when that time is up. Taking regular breaks is one of the most effective habits for keeping gaming enjoyable and preventing compulsive behaviour. You can set session alerts in your account preferences at any time. When the alert fires, you are free to continue or log out — the choice is always yours. Staying aware of how long you have been playing is a healthy first step.
If you feel that you need a break from gaming altogether, you can request a self-exclusion period through our support team. Self-exclusion can be set for 30 days, 90 days, 6 months, 1 year, or permanently. During the exclusion period, your account is suspended and you will not receive any marketing communications. We take self-exclusion requests very seriously and process them promptly. Re-activation after a temporary exclusion period includes an additional review step to make sure you are ready.
You can view a full breakdown of your deposits, withdrawals, bets, and session history at any time from your account dashboard. Transparency is key — knowing exactly what you have spent and won helps you make informed decisions about your gaming habits. We recommend reviewing your activity summary regularly, especially if you are trying to stick to a personal budget. This data is available in real time and never hidden or delayed. Staying informed is one of the strongest protections against problem gambling.
Reality check pop-ups remind you of how much time has passed and how your session balance stands — right in the middle of your gaming session. These short, non-intrusive prompts encourage you to pause and reflect before continuing. You can customise the interval between reminders to suit your personal preference. Many players find these gentle nudges helpful for maintaining a healthy perspective. Staying grounded in reality is what separates fun gaming from harmful gaming.
Our dedicated support team is trained to handle responsible gaming concerns with empathy and without judgment. If you are worried about your own habits or those of someone you know, please reach out — we are here to listen and to help connect you with the right resources. You can find more details and contact options on our FAQ page. All responsible gaming conversations are treated with complete confidentiality. You do not have to face these challenges alone.
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following signs may indicate that gaming is starting to have a negative impact on your life. If any of these apply to you or someone close to you, we encourage you to reach out for help immediately — early action makes a real difference.
Decide how much you are comfortable spending before you open the app. Treat it like an entertainment expense — not an investment.
Accept that losses are part of gaming. Trying to win back what you have lost often leads to larger losses and greater stress.
Step away from the screen frequently. Short breaks help you stay clear-headed, enjoy the experience, and avoid fatigue-driven decisions.
Make sure gaming is just one of many activities in your life. Family, work, hobbies, and social connections should always take priority.
Our support team is ready to assist with any responsible gaming concern — no judgment, just support. You can also explore our FAQ for quick answers or create a 36jili account and start using our player protection tools today.