36jili Privacy Policy

This Privacy Policy describes how 36jili collects, uses, stores, and protects the personal information of players who register and use our mobile sports betting and casino-style entertainment platform in the Philippines. By creating an account and using our services, you agree to the practices described in this policy. We are committed to handling your data responsibly and in full compliance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This policy applies to all personal data processed through our website, mobile interface, and any related customer support channels. We periodically review and update this policy to reflect changes in our services or applicable law — the "Last updated" date at the top of this page always shows the most recent revision. If you have questions about how your data is handled, please reach out to our support team using the contact details on our FAQ page. Continued use of the 36jili platform after any update to this policy constitutes your acceptance of the revised terms.

When you register for a 36jili account, we collect the personal information you provide directly — including your full name, date of birth, mobile number, email address, and any government-issued identification documents required for age and identity verification. As you use our platform, we also collect transactional data such as deposit and withdrawal records, betting activity, bonus usage, and session history. Technical data is gathered automatically when you access our services, including your IP address, device type, operating system, browser version, and pages visited within the platform. We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is being used so we can improve the experience. If you contact our support team, the content of those communications — including chat logs and email threads — may be stored for quality assurance and regulatory compliance purposes. Location data may be collected in accordance with applicable regulations to ensure that you are accessing the platform from within an eligible jurisdiction. We only collect data that is necessary and proportionate to the purposes described in this policy.

Your personal data is used primarily to create and manage your account, process deposits and withdrawals, verify your identity and age, and deliver the sports betting and casino-style entertainment services you have requested. We also use your data to comply with our legal and regulatory obligations — including anti-money laundering (AML) requirements, responsible gaming obligations, and fraud prevention protocols that apply to licensed gaming operators in the Philippines. Transactional and behavioural data helps us personalise your experience on the platform, surface relevant promotions from our Promotions and Bonus pages, and award loyalty benefits through our Rewards programme. Technical data is analysed in aggregate to monitor platform performance, fix bugs, and improve the speed and reliability of the mobile experience. If you have opted in to marketing communications, we may use your contact details to send you updates about new features, exclusive offers, and upcoming sports events — you can opt out at any time through your account settings. We do not use automated decision-making processes that produce significant legal effects on you without human oversight. All use of your data is grounded in a lawful basis under the Data Privacy Act of 2012.

36jili does not sell your personal data to third parties — ever. We may share your information with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, cloud hosting providers, and customer support tools, all of whom are bound by strict data processing agreements. Regulatory bodies and law enforcement agencies in the Philippines may receive your data when we are legally required to disclose it, for example in the context of an investigation into fraud, money laundering, or other criminal activity. We may share anonymised or aggregated statistical data with analytics partners to understand broader usage trends — this data cannot be used to identify individual players. If 36jili undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified in advance where this is required by law. We require all third parties who receive your data to handle it with the same level of care and security that we apply ourselves. No data is transferred outside the Philippines unless appropriate safeguards — such as contractual data protection clauses — are in place.

We take the security of your personal data seriously and implement a combination of technical, organisational, and procedural safeguards to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is protected using industry-standard Transport Layer Security (TLS) encryption. Sensitive information such as account credentials and payment details is stored in encrypted form, and access within our organisation is restricted to personnel who need it to fulfil specific operational or compliance functions. We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our infrastructure before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the timelines set out under Philippine data protection law. You also play a role in keeping your account secure — we strongly encourage you to use a strong, unique password and to log out of the platform when using a shared or public device. If you suspect that your account has been compromised, contact our support team immediately so we can take protective action.

As a data subject under the Philippines' Data Privacy Act of 2012, you have a number of rights regarding the personal information we hold about you. You have the right to be informed about how your data is being processed — which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that data is inaccurate or incomplete. You have the right to object to the processing of your data for direct marketing purposes and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. Where processing is based on consent and technically feasible, you may request that your data be provided to you in a structured, machine-readable format (data portability). You also have the right to request erasure of your personal data, subject to our legal obligations — for example, we are required to retain certain transaction records for a minimum period under Philippine anti-money laundering regulations. To exercise any of these rights, please submit a request through our support channels, as listed on the FAQ page. We will respond to all valid requests within the timeframe required by applicable law.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, to resolve disputes, and to comply with our legal and regulatory obligations. Transaction and betting records are retained for a minimum of five years from the date of the transaction, in line with Philippine anti-money laundering requirements applicable to online gaming operators. Identity verification documents are retained for the period required by our licensing conditions and applicable law. If you request account closure, we will deactivate your account promptly and begin the process of removing data that is no longer required — however, certain categories of data must be retained even after account closure to satisfy our legal obligations. Where data is no longer needed and no legal retention requirement applies, it is securely deleted or anonymised so that it can no longer be linked back to you. We regularly review our data retention schedules to ensure that we are not holding data for longer than necessary. If you have questions about the specific retention period for a particular category of your data, please contact our support team.

36jili uses cookies and similar technologies to operate the platform effectively and to give you a smooth, personalised experience on both desktop and mobile. Essential cookies are required for the platform to function — they manage your login session, maintain security tokens, and remember your language and display preferences. Analytical cookies help us understand how players navigate the platform, which pages receive the most engagement, and where technical issues may be occurring — this information is used solely to improve the service. We do not use advertising cookies that track you across third-party websites or that build a profile of your browsing habits outside of the 36jili platform. When you first access our platform, you will be presented with information about our cookie use. You can manage or withdraw your consent to non-essential cookies through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. For more detailed questions about our cookie practices, please visit our FAQ page.